Shipping policy

DELIVERY

 

Delivery Timings

 

We send all of our orders out within 2 working days. So usually, deliveries will only take up to 4 working days. For certain locations, there are slower courier routes, and this can be extended to six working days. These locations include; Aberdeen (only AB 31-35 and 41-54 affected), Northern Highlands, Eire (ROI), Argyll, Guernsey, Northern Highlands, Isle of Man, Arran, Orkney Shetland, Dundee (only PH 15-18 affected), Isles of Scilly and Northern Ireland.

 

Our cut off time is 12 noon for same day dispatch. Any purchases that miss that cut off, will be packed and shipped on the next business day. Orders after 12 noon Friday but before 12 noon on Monday, will be packed and sent for delivery on Tuesday. Our warehouse is closed over the weekend, so no orders are processed on Saturdays or Sundays. This also applies to bank holidays and national holidays, but information will always be made available at the time of ordering.

 

Deliveries may be affected by adverse weather conditions, or other situations within the couriers network but this is always made available through tracking.

 

Missed Deliveries

 

If you are not home at the time of delivery, our courier will leave you a calling card, or you can use your tracking number to rearrange your delivery for a time that suits you. You can find all of this information on your dispatch confirmation.

 

In the event that an item is returned to us, we will contact you to sort out a new delivery time.

 

Delivery Disputes

 

Please check and verify your delivery as soon as you can after delivery. If your item arrives damaged, incomplete or with missing pieces, please take photos and let us know immediately via our contact form and we will work with you to find a solution.

 

It is highly unlikely for a delivery to go missing, but if your item has not arrived or you are concerned about missing pieces, you will need to let us know within 14-days of confirmed delivery. We will always ask for evidence in this circumstance.

 

If we suspect that your claim is fraudulent, we reserve the right to withhold any refunds and impose a ban on your purchasing account. If this does happen, and you wish to appeal, please let us know via the contact form.

 

BFPO and PO Boxes

 

We do deliver to both BFPO and PO Boxes. With BFPO orders, these are still sent via the same courier service but will likely take 2 days to arrive. Please do not forget to include your BFPO and code number into the postcode section.